Nobody likes waiting, not even us, so we make every effort to ship your product the same day we receive your order. But bear in mind, we are humans and must physically be in the office to receive your order. Our hours are M-F 9-4, but sometimes the fish are biting, kids are demanding, product is delivering, or we're simply out of town and we have to close...again with the human thing. So, if you need something NOW and it's after hours, please Contact Us We will see what we can do to make your day :)
US Priority Mail is generally faster than UPS if it's going to the East Coast: 2-3 days vs 4-5. So if you want it sooner than later, US Priority is typically cheaper and faster. Unfortunately they don't guarantee like UPS, and they have gone postal from time to time. But nevertheless, they are generally the way to go.
Once it is shipped and delivered, we cannot control the scourge of the earth. We have all seen the videos where a-holes take packages off people's doorsteps. Please take note to your expected delivery date and be vigilant about retrieving your package. If your package is taken, please call the police and report the matter. If you would like a signature or some other secure delivery please add it to the comments or reach out to us at firstname.lastname@example.org and we will make the changes. It might incur a little bit more of a charge, but sometimes it's better to be safe than sorry.
If you live outside the United States, just Contact Us and we will give you more information about the shipping costs. They usually aren't cheap, but we will try to get you the most bang for your buck.
You may return unused items purchased within 30 days of delivery for a full refund. Sale items are final. We want you to be happy so just reach out to us.
For defective product, an exchange may be made within 6 months of purchase. But please be honest. If you broke it, own it. I know it's painful, but it's the right thing to do. 4 way stretch fabric is super light weight and quick drying. We love it, as do you. But think of it as a girl's bathing suit. You don't see them rubbing their butts around the pool deck so neither should you. Our Nylon can take some abuse, but please consider we are talking about clothing, not steal buildings.
So to be clear, defective means a zipper broke, an eyelet popped out, a seam came unraveled or something else of this nature.
Defective does not mean sun faded, bleach stained, or blood soaked. If you have any of these, then kudos to you because you're fishing hard and putting your clothes to the limit. Oh and watch out for pointy sharp things, they not only puncture skin. And DWR (water and stain resistant coatings) wears off over time, even if it's just been hanging in the closet Respray with scotchguard and it should bring back some repellency.
In short, nothing, not even Fishworks, lasts forever. But if you take care of your clothes, they will last longer than most.
If you have a great story, most of you do, please Contact Us. We love to hear them.
919 Calle Amanecer, Suite G
San Clemente, CA 92673